:root{color-scheme:dark;--cc-bg:#0b0f14;--cc-surface:#121820;--cc-surface-2:#1a222d;--cc-border:#2a3444;--cc-text:#e8edf4;--cc-muted:#8b98a8;--cc-accent:#3b82f6;--cc-red:#ef4444;--cc-amber:#f59e0b;--cc-blue:#38bdf8;font-family:Segoe UI,system-ui,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--cc-bg);color:var(--cc-text)}.cc-kicker{margin:0;font-size:10px;font-weight:700;letter-spacing:.25em;text-transform:uppercase;color:var(--cc-accent)}.cc-muted{color:var(--cc-muted);font-size:13px}.cc-error{color:#fca5a5;font-size:13px}.cc-login-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top,#152033 0%,var(--cc-bg) 55%)}.cc-login-card{width:min(420px,100%);padding:28px;border-radius:16px;border:1px solid var(--cc-border);background:var(--cc-surface);box-shadow:0 24px 60px #00000073}.cc-login-card h1{margin:8px 0 4px;font-size:24px}.cc-form{display:flex;flex-direction:column;gap:14px;margin-top:20px}.cc-field{display:flex;flex-direction:column;gap:6px;font-size:13px}.cc-field span{color:var(--cc-muted)}.cc-field input,.cc-field select,.cc-field textarea{border-radius:10px;border:1px solid var(--cc-border);background:var(--cc-surface-2);color:var(--cc-text);padding:10px 12px;font:inherit}.cc-btn{border-radius:10px;border:1px solid var(--cc-border);padding:10px 14px;font:inherit;font-weight:600;cursor:pointer}.cc-btn-primary{background:var(--cc-accent);border-color:#2563eb;color:#fff}.cc-btn-ghost{background:transparent;color:var(--cc-muted)}.cc-btn-danger{margin-top:16px;width:100%;background:#7f1d1d;border-color:var(--cc-red);color:#fecaca}.cc-app{min-height:100vh;display:flex;flex-direction:column}.cc-topbar{display:flex;flex-wrap:wrap;justify-content:space-between;gap:16px;padding:20px 24px;border-bottom:1px solid var(--cc-border);background:var(--cc-surface)}.cc-topbar h1{margin:4px 0;font-size:22px}.cc-topbar-actions{display:flex;align-items:center;gap:12px}.cc-tenant-switch{display:flex;flex-direction:column;gap:4px;font-size:11px;color:var(--cc-muted)}.cc-agent-label{font-size:13px;color:var(--cc-muted)}.cc-banner-error{margin:0;padding:10px 24px;background:#450a0a;color:#fecaca;font-size:13px}.cc-banner-emergency{margin:0 0 12px;padding:10px 12px;border-radius:10px;background:#ef444426;border:1px solid rgba(239,68,68,.45);color:#fecaca;font-size:13px}.cc-dashboard-grid{flex:1;display:grid;grid-template-columns:1fr min(380px,38vw);gap:0;min-height:0}.cc-lanes{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:16px;overflow:auto}.cc-lane{display:flex;flex-direction:column;min-height:280px;border-radius:14px;border:1px solid var(--cc-border);background:var(--cc-surface)}.cc-lane-header{display:flex;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--cc-border)}.cc-lane-header h2{margin:0;flex:1;font-size:14px}.cc-lane-count{font-size:12px;font-weight:700;color:var(--cc-muted)}.cc-lane-body{padding:10px;display:flex;flex-direction:column;gap:8px;overflow:auto}.cc-lane-empty{padding:12px;text-align:center}.cc-alert{width:10px;height:10px;border-radius:999px;opacity:.35;flex-shrink:0}.cc-alert-red{background:var(--cc-red);box-shadow:0 0 0 2px #ef444440}.cc-alert-amber{background:var(--cc-amber)}.cc-alert-blue{background:var(--cc-blue)}.cc-alert-on{opacity:1;animation:cc-pulse 1.2s ease-in-out infinite}@keyframes cc-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.15)}}.cc-queue-card{text-align:left;border-radius:12px;border:1px solid var(--cc-border);background:var(--cc-surface-2);padding:10px 12px;color:inherit;cursor:pointer}.cc-queue-card-selected{border-color:var(--cc-accent);box-shadow:0 0 0 1px #3b82f659}.cc-queue-card-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.cc-queue-meta,.cc-queue-action{margin:6px 0 0;font-size:12px;color:var(--cc-muted)}.cc-queue-emergency-tag{margin:8px 0 0;font-size:11px;font-weight:700;color:#fca5a5;text-transform:uppercase;letter-spacing:.08em}.cc-pqr-badges{display:inline-flex;gap:4px;margin-left:auto}.cc-pqr-badge{font-size:10px;font-weight:700;padding:2px 6px;border-radius:6px;border:1px solid var(--cc-border)}.cc-pqr-idle{opacity:.5}.cc-pqr-in_progress{border-color:var(--cc-amber);color:#fde68a}.cc-pqr-completed{border-color:#22c55e;color:#bbf7d0}.cc-pqr-phone-pending{box-shadow:inset 0 -2px 0 var(--cc-muted)}.cc-pqr-phone-called{box-shadow:inset 0 -2px 0 var(--cc-amber)}.cc-pqr-phone-answered{box-shadow:inset 0 -2px #22c55e}.cc-side-panel{border-left:1px solid var(--cc-border);background:var(--cc-surface);overflow:auto}.cc-side-placeholder{padding:24px;color:var(--cc-muted);font-size:14px}.cc-panel{padding:16px 18px 24px}.cc-panel-header{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.cc-panel-header h2{margin:4px 0}.cc-panel-action{font-size:13px;color:var(--cc-muted)}.cc-timeline{list-style:none;margin:16px 0;padding:0;display:flex;flex-direction:column;gap:10px}.cc-timeline-item{display:grid;grid-template-columns:32px 1fr;gap:10px;padding:10px;border-radius:10px;background:var(--cc-surface-2);border:1px solid var(--cc-border)}.cc-timeline-channel{font-weight:800;color:var(--cc-accent)}.cc-timeline-status{margin:0;font-weight:600;text-transform:capitalize}.cc-timeline-summary{margin:4px 0 0;font-size:13px}.cc-timeline-times{margin:6px 0 0;font-size:11px}.cc-contact-form h3{margin:0 0 8px;font-size:14px}.cc-phone-status{margin:8px 0 0;font-size:12px;font-weight:600}.cc-phone-pending{color:var(--cc-muted)}.cc-phone-answered{color:#86efac}.cc-phone-attempted{color:#fde68a}.cc-phone-actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.cc-btn-phone{padding:6px 10px;font-size:11px;border-radius:8px;background:var(--cc-surface);border:1px solid var(--cc-border);color:var(--cc-text)}.cc-btn-phone-active{border-color:var(--cc-accent);box-shadow:0 0 0 1px #3b82f659}.cc-outreach-history{margin-top:18px;padding-top:12px;border-top:1px solid var(--cc-border)}.cc-outreach-history h3{margin:0 0 8px;font-size:13px}.cc-outreach-history ul{margin:0;padding-left:18px;font-size:12px;color:var(--cc-muted)}.cc-outreach-history li{margin:4px 0}@media(max-width:1100px){.cc-dashboard-grid,.cc-lanes{grid-template-columns:1fr}.cc-side-panel{border-left:none;border-top:1px solid var(--cc-border)}}.cc-queue-card-main{display:block;width:100%;text-align:left;border:0;background:transparent;color:inherit;padding:0;cursor:pointer}.cc-queue-stop{margin:8px 0 0;padding:8px 10px;border-radius:8px;border:1px solid rgba(59,130,246,.35);background:#3b82f61a;font-size:12px;font-weight:600;line-height:1.35;color:#dbeafe}.cc-queue-stop-label{display:block;margin-bottom:4px;font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--cc-muted)}.cc-queue-card-actions{margin-top:10px;display:flex;justify-content:flex-end}.cc-btn-followup{padding:8px 12px;font-size:12px}.cc-cat-badge{display:inline-flex;align-items:center;border-radius:999px;border:1px solid var(--cc-border);padding:2px 8px;font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.cc-cat-hedis{border-color:#1d4ed8;background:#2563eb2e;color:#93c5fd}.cc-cat-awv{border-color:#047857;background:#10b98129;color:#6ee7b7}.cc-cat-hcc{border-color:#b45309;background:#f59e0b29;color:#fcd34d}.cc-cat-emergency{border-color:#b91c1c;background:#ef44442e;color:#fca5a5}.cc-cat-pqr{border-color:#475569;background:#94a3b81f;color:#cbd5e1}.cc-work-context{padding:14px 18px 0}.cc-work-stop{margin:8px 0;font-size:13px;font-weight:600;color:#dbeafe}.cc-biosign-panel{margin:14px 0;padding:14px;border-radius:12px;border:1px solid rgba(59,130,246,.35);background:#3b82f614}.cc-biosign-head{display:flex;flex-wrap:wrap;gap:10px;justify-content:space-between;align-items:flex-start}.cc-biosign-head h3{margin:4px 0;font-size:14px}.cc-biosign-badge{display:inline-flex;align-items:center;border-radius:999px;padding:4px 10px;font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.cc-biosign-badge-ok{border:1px solid #22c55e;background:#22c55e26;color:#bbf7d0}.cc-biosign-badge-pending{border:1px solid #f59e0b;background:#f59e0b1f;color:#fde68a}.cc-biosign-ref{margin:8px 0 0;font-family:ui-monospace,monospace;font-size:11px;color:var(--cc-muted)}.cc-biosign-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.cc-biosign-ok{margin:10px 0 0;font-size:12px;color:#86efac}